Terms & Conditions

Last updated: 10 October 2026

1. About these Terms

These Terms & Conditions ("Terms") govern your use of the Hunger Valley mobile app and services ("Hunger Valley", "we", "us"), operated by Hunger Valley, Police Line, near Bearseba School, Pithoragarh, Uttarakhand 262501. By creating an account, signing in or placing an order, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the app.

We may update these Terms from time to time. The date at the top shows the latest version. Continuing to use the app after a change means you accept the updated Terms.

2. Who can use the app

• You must be at least 18 years old, or use the app under the supervision of a parent or guardian.
• You must be able to enter into a legally binding contract under the Indian Contract Act, 1872.
• The service is available only in the areas we serve, which may change over time.

3. Your account

• You sign in with your mobile number, verified by a one-time password (OTP) sent by SMS. You may also sign in with Google; the first time, you will be asked to verify your mobile number, which stays linked to your account.
• Your account is personal. Keep your phone and OTPs secure — anything done after signing in with your number is treated as done by you.
• Keep your name, delivery addresses and contact details accurate, so the restaurant and delivery partner can reach you.
• You can update your profile or delete your account at any time from Profile. Deleting your account removes your profile and saved addresses; records of past orders may be kept where the law requires.

4. Our role

Hunger Valley is a technology platform that connects you with independent restaurant partners and delivery partners. The restaurant prepares and packs your food and is responsible for its quality, quantity, hygiene, packaging and compliance with food-safety laws (including FSSAI licensing). Delivery partners are independent service providers, not our employees.

We facilitate the order, payment and delivery, and help resolve issues, but we do not cook or sell the food ourselves.

5. Menus, prices and fees

• Menus, item prices, variants (sizes, quantities), photos and descriptions are provided by the restaurant. Photos are for reference; actual dishes may vary slightly.
• Items can become unavailable. Restaurants may change prices; the price shown in your cart when you place the order applies.
• A delivery fee is charged on every order. It depends on the distance from the restaurant to your delivery address and is shown in your cart before you order.
• Your bill shows the item total, delivery fee and the total to pay. There are no hidden charges.
• Restaurant offers, when available, are applied as shown at checkout and are subject to the restaurant's conditions.

6. Placing an order

When you tap Place order:

• We look for a delivery partner (up to 60 seconds).
• The restaurant then has up to 60 seconds to accept your order.
• Once both have accepted, you choose how to pay and confirm the order within 2 minutes. Your order is placed only when you confirm it.

If no delivery partner is available, the restaurant does not accept in time or rejects the order, or you do not confirm in time, the order is cancelled automatically and you are not charged. The app shows the reason.

We or the restaurant may also refuse or cancel an order in case of incorrect pricing, unavailability, suspected fraud or misuse, or circumstances beyond our control. If you have already paid, you will receive a full refund.

7. Payment

• Cash on delivery is available for orders up to ₹200: please pay the delivery partner the exact total shown in the app when your order arrives.
• Orders above ₹200 are paid online by UPI (Google Pay, PhonePe, Paytm, BHIM or any UPI app). Online payments are processed by our authorised payment gateway; we do not store your UPI or bank details.
• Refusing to pay for a delivered cash order, or repeatedly cancelling or refusing orders, may lead to restrictions on your account.

8. Cancellations and refunds

• You can cancel free of charge until you confirm the order (while we are finding a delivery partner, while the restaurant is accepting, or on the payment screen).
• After you confirm, the restaurant starts preparing your food, so the order cannot be cancelled in the app. If there is a genuine problem, contact us through Help & support.
• If your order is cancelled by the restaurant or by us, you are not charged; any amount already paid online is refunded in full to the original payment method, usually within 5–7 working days.
• Missing, wrong, damaged or spilled items, or quality issues, must be reported through Help & support within 24 hours of delivery, ideally with photos. After reviewing it with the restaurant, we may offer a refund, replacement or credit as appropriate.

9. Delivery

• Delivery times shown in the app are estimates based on the restaurant's cooking time and the distance; traffic, weather and demand can cause delays.
• You receive a 4-digit delivery code in the app. Share it with the delivery partner only when you have received your order — it confirms the delivery.
• Please make sure someone is available at the delivery address and reachable on your mobile number. If the delivery partner cannot reach you or access the address, the order may be marked undeliverable and cash orders may not be refunded.
• Please treat delivery partners with respect. Abuse, harassment or unsafe behaviour towards them will lead to account suspension.

10. Food safety, allergens and dietary choices

Veg / non-veg markers and item details are provided by the restaurant. If you have allergies or dietary restrictions, check with the restaurant before ordering — we cannot guarantee that food is free from allergens or cross-contamination. Consume food promptly after delivery.

11. Ratings and reviews

• After a delivered order you can rate the restaurant (1–5 stars). Ratings are combined into the restaurant's average shown in the app.
• Written reviews are private: only the restaurant sees them, and it may reply to you in the app.
• Ratings and reviews must be honest and about your own order. Abusive, false, defamatory or promotional content is not allowed and may be removed.

12. Acceptable use

You agree not to:

• Place fake, prank or fraudulent orders, or use someone else's number or account.
• Misuse offers, refunds or the cash-on-delivery option.
• Copy, reverse-engineer, scrape or interfere with the app or its security.
• Use the app for anything unlawful.

We may suspend or close accounts that break these Terms.

13. Location and permissions

The app uses your location (with your permission) to find your delivery address, show nearby restaurants and work out delivery fees and times. Your address is shared with the restaurant and delivery partner only for your order. See our Privacy Policy for how we handle your data.

14. Intellectual property

The Hunger Valley name, logo, app design and content belong to Hunger Valley or its licensors. Restaurant names, logos and menus belong to the respective restaurants. You may not use them without permission.

15. Limitation of liability

To the extent permitted by law, Hunger Valley is not liable for indirect or consequential losses, or for the food itself, which is the restaurant's responsibility. Our total liability for any order is limited to the amount you paid for that order. Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019.

16. Grievance redressal

For any complaint, first contact us through Help & support in the app. If your issue is not resolved, you can write to our Grievance Officer, who will acknowledge your complaint within 48 hours and resolve it within one month, as required by the Consumer Protection (E-Commerce) Rules, 2020:

• Name: Kaviraj Singh Mahar
• Email: mahar.kabir@gmail.com
• Phone: +91 88261 11941
• Address: Police Line, near Bearseba School, Pithoragarh, Uttarakhand 262501

17. Governing law

These Terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Pithoragarh, Uttarakhand.

18. Contact us

Questions about these Terms? Write to us at mahar.kabir@gmail.com or call +91 88261 11941.