Privacy Policy

Last updated: 10 October 2026

1. Who we are

This Privacy Policy explains how Hunger Valley ("Hunger Valley", "we") collects, uses and protects your personal data when you use the Hunger Valley apps and website, in line with the Digital Personal Data Protection Act, 2023 and the Information Technology Act, 2000.

2. Information we collect

• Account details: your mobile number (verified by OTP), name, email address and profile photo. If you sign in with Google, we receive your name, email address and profile photo from Google.
• Delivery addresses and location: the addresses you save and, with your permission, your device location to find your address, show nearby restaurants and calculate delivery fees and times.
• Orders: what you order, from which restaurant, prices, payment method, ratings and the private reviews you write.
• Payments: UPI payments are processed by our payment gateway, Razorpay. We receive the payment status and a transaction reference; we do not receive or store your UPI PIN or bank account details.
• Device and usage data: basic technical information needed to run the app securely (app version, device type, crash information).

3. How we use it

• To create and secure your account and sign you in.
• To take, deliver and support your orders — including sharing your name, mobile number and delivery address with the restaurant and the delivery partner for that order.
• To process payments and refunds.
• To send you order updates and respond to your queries.
• To prevent fraud and misuse, and to comply with the law.

4. Sharing

• Restaurants and delivery partners see only what they need for your order (name, mobile number, delivery address, order details). Reviews you write are shared only with that restaurant.
• Service providers: Google Firebase (hosting, database, sign-in), Razorpay (payments) and SMS providers for OTPs, under their own security and privacy commitments.
• Authorities when required by law.
• We do not sell your personal data.

5. Storage and security

Your data is stored on Google Cloud (Firebase) and protected by access rules so that customers, restaurants and delivery partners can only see what they're allowed to. We keep order records as long as needed for the service, accounting and legal requirements.

6. Your choices and rights

• View and update your profile and addresses in the app at any time.
• Delete your account from Profile → Delete account in the app, or ask us to — see Delete your account. This removes your profile and saved addresses (order records may be kept where the law requires).
• You can turn off location access in your phone settings and enter your address manually.
• For any request about your data, write to mahar.kabir@gmail.com or call +91 88261 11941.

7. Children

The service is not meant for children under 18 without the supervision of a parent or guardian.

8. Changes

We may update this policy; the date above shows the latest version.

9. Grievance Officer

Kaviraj Singh Mahar, email: mahar.kabir@gmail.com or call +91 88261 11941. We acknowledge complaints within 48 hours and resolve them within one month.