Refund & Cancellation Policy

Last updated: 10 October 2026

Cancelling an order

You can cancel an order free of charge until you confirm it on the payment screen — while we look for a delivery partner, while the restaurant is accepting, or on the payment screen.
Once you confirm, the restaurant starts preparing your food, so the order can't be cancelled in the app. If there is a genuine problem, contact us right away.
Orders are cancelled automatically, at no charge, if no delivery partner is available, the restaurant doesn't accept in time or rejects the order, or the order isn't confirmed in time.

If an order you have paid for online is cancelled by the restaurant or by us, or can't be delivered for reasons on our side, you get a full refund.
Refunds go back to the original payment method (your UPI account / bank account) and usually arrive within 5–7 working days, depending on your bank.
Missing, wrong, damaged or spilled items, or serious quality issues, must be reported within 24 hours of delivery through Profile → Help & support or by email, ideally with photos. After checking with the restaurant we may give a full or partial refund, or a replacement.
Cash on delivery orders (up to ₹200) that qualify for a refund are refunded to your UPI / bank account details shared with our support team.
No refund is due if the order was delivered as ordered, or if it couldn't be delivered because you were unreachable or the address was wrong.

For cancellations and refunds, write to mahar.kabir@gmail.com or call +91 88261 11941 with your order number.